RGIB’s Service Strategy

RGIB have the resources, expertise and necessary accreditations to deliver ‘Best Practice’ insurance broking services to all our clients.

Our service philosophy is to work in partnership with our clients towards attaining the most comprehensive and advantageous risk management and risk transfer program.

To ensure that our services are delivered effectively to our clients, from our first visit to program implementation, we work to a ‘Schedule of Services’. 

Once the program is implemented, a ‘Service Plan’ which outlines the timing of the various services, including renewal of our client’s insurance is electronically files to ensure adherence to the plan. Both the ‘Schedule of Services’ and the ‘Service Plan’ and designed in consultation with the client.

Close co-operation and successful integration of all of RGIB’s service functions is enhanced by our clearly defined project management approach to our clients insurance accounts. 

This also ensures the most effective communication between our clients, RGIB’ and insurers.

By maintaining our strategy to build on our leading industry position we can assure clients of a first class service which includes:--

Benefits for clientele include ‘Best Practice’ broking & risk management services designed to provide solutions beyond the capabilities of traditional insurance.

Quality Service and Performance Measurement

Our commitment to providing quality Client Services is ongoing with a number of unique initiatives implemented by our firm to ensure clients receive a standard of service second to none.

To ensure that we continue to provide our clients with quality service, the following procedures are conducted on a regular basis:

In addition:

We pride ourselves on maintaining long term relationships with our clientele; by providing a higher level of service then others can or do - the difference is, we care.