Effective and efficient claims management is the key driving factor determining whether a claim is processed smoothly or not.

RGIB’ has enormous wealth of knowledge and experience dealing with clients claims; from simplistic matters through to large complex claims requiring expert evidence and technical clarification we have the capacity to ensure claims are dealt with efficiently and without undue complexity.

Our claims divisions within our insurance broking operations liaise directly with underwriters and account services to ensure claims are managed in a timely and efficient manner indeed, when we phone a claims manager expressing our dissatisfaction concerning a client's claim, things happen fast.

RGIB’ claims personnel are supported by our technical division which aims to provide:

Technology

RGIB’s claims management services incorporate the use of sophisticated, computerised claims analysis systems designed to record, administer and analyse historical data associated with accidental losses. 

Our system can handle an unlimited number of classes of insured and non-insured risks or losses.

The inherent flexibility of this system enables it to meet the specialised and changing needs of our clients.

The claims reports generated from the system include:

Being part of a much bigger collective of clients holds the key to getting underwriters undivided attention because they know, that to get a look at the rest of our customers business, they will have to look after you; being an RGIB client.

Benefits for clientele include ‘Best Practice’ claims assistance and management services designed to provide solutions beyond the capabilities of traditional insurance brokers.

Independent Claims Adjusters

In some circumstances, we have the authority to instruct claims adjusters without initial consultation with underwriters which can help to speed up the process of finalising a claim.